Frequently Asked Questions

Everything you need to know about Key Riders

What is Key Riders?▼
Key Riders is a motorbike leasing and transport company that provides bikes to riders, manages fleets for owners, and offers delivery services.
Where is Key Riders located?▼
We operate from our office in Akatsi and serve surrounding communities.
What services do you offer?▼
We provide bike leasing, fleet management, and transport/delivery services.
How can I become a rider?▼
You must provide your Ghana Card, a guarantor, your residence details, and pass our verification process.
Do I need a license before joining?▼
Not necessarily. Riders without License A are given up to 6 months to obtain it while working.
What if I don’t have License A?▼
You will contribute gradually toward the cost, and Key Riders will assist you to obtain your license within 6 months.
How much do riders pay?▼
Riders pay a fixed weekly amount. Full details are provided during onboarding.
When are payments made?▼
Payments are made every Friday at the office, and receipts are issued.
What happens if I miss payment?▼
Late payments may lead to penalties or possible repossession of the bike.
Who handles maintenance?▼
Key Riders handles maintenance for company bikes to ensure they remain in good condition.
How does the engine oil system work?▼
Riders collect oil from the office, take it to the mechanic with a receipt, and return the stamped receipt as proof.
How often is oil changed?▼
Engine oil is changed twice every month.
Can I give the bike to someone else?▼
No. Bikes must not be transferred or used by unauthorized persons.
Are the bikes tracked?▼
Yes. All bikes are GPS tracked for safety and monitoring.
Can I partner with Key Riders as a bike owner?▼
Yes. We manage bikes for owners and provide them with structured income through our fleet system.